Bont Cycling offer 30-day returns on any full price shoes or parts purchased from our online store at shop.bontcycling.com. Any product being returned or exchanged must be in original condition and show no signs of installation of parts or hardware

Bont Cycling offer 30-day returns on all eligible shoes or parts purchased from our online store at shop.bontcycling.com. Any product being returned or exchanged must be in original condition and show no signs of installation of parts or hardware. Follow the instructions below for a fast and hassle-free return or exchange.&#xA0;All sales on Closeout shoes are final. No refunds, returns or exchanges are permitted except with respect to any statutory warranties or guarantees that cannot be excluded or limited by law. This policy does not impact our warranty policy.Closeout model product pages include a checkbox that must be ticked and agreed before the item can be placed into the cart. Please read this information carefully before clicking the box and proceeding with your order.Returns All eligible product(s) can be returned for refund or exchange &#x2013; excluding shipping &#x2013; within 30 days of being received.&#xA0;Once received, refunds and exchanges are generally processed within five working days.Narrow, wide and Asian fit are part of our normal offering and are available for return. Built to order narrow, wide and Asian fit shoes can be returned as per the eligibility listed below.Double wide shoes are not available for return or exchange as per the Special Order Returns section below.Innersoles cannot be returned if used beyond fitting into shoes. Any signs of wear, riding, training etc will deem them illegible for return.All returns must be in new condition and include all original packaging. Cleat installation, heat moulding, wear of any kind or damage to any product will deem the return ineligible for refund. Return shipping costs and insurance must be covered by the customer. Unfortunately Bont Cycling is unable to accept liability for any damaged, unclaimed, lost or delayed return products.At Bont Cycling, we have done everything possible to ensure your size selection is the right one. We understand however, that even with our <a href="https://bontcycling.com/items/support/sizing.html">size wizard</a> and <a href="https://bontcycling.com/items/support/size-chart.html">size chart</a>, it&apos;s not always possible to determine the best fit without trying them on. So, that&apos;s why we give you 30 days from receipt to refund your shoes so you can order a&#xA0;different size or color.To return an item (excluding UK customers), please head to <a href="https://account.bontcycling.com/" rel="noopener noreferrer" target="_blank">account.bontcycling.com</a> and follow the instructions on screen. Use the Notes section to request refund or exchange. If returning for exchange, please list the new size and width you wish to receive.All UK customers, please lodge your returns here through our Ezi Returns portal:<a href="https://bontcycling.ezireturns.com/" rel="noopener noreferrer" target="_blank">&#xA0;bontcycling.ezireturns.com</a>.Once you have filled in all the relevant details, please check your email for all return details.&#xA0;For reference, our primary returns centre locations are located in Europe, USA and&#xA0;Australia.<ul><li style="font-size: 16px;">Milpitas, USA (USA and Canada customers)</li><li style="font-size: 16px;">IJsselmuiden, Netherlands (EU customers)</li><li style="font-size: 16px;">Surrey, London, United Kingdom (UK customers)</li><li style="font-size: 16px;">Sydney, Australia (Australia, New Zealand and rest of world customers)</li></ul>If you are unable to locate your order number or you experience any issues with the returns procedure, please email&#xA0;<a href="mailto:sales@bontcycling.com">sales@bontcycling.com</a> and they will be able to assist.&#xA0; All products(s) purchased from a retailer or online stockist should be returned to the same retailer or online stockist for refund and or/exchange. Please be advised Bont Cycling cannot process returns purchased outside shop.bontcycling.com.Closeout ReturnsAll Closeout sales are final. No refunds, returns or exchanges are permitted except with respect to any statutory warranties or guarantees that cannot be excluded or limited by law. This policy does not impact our warranty policy.Special Order Returns Please be advised any special size request (double wide, double wide Asian fit, flat sole etc), semi and full-custom orders are not eligible for return or exchange. Special size request, double wide, left-right sizing, semi and full-custom shoes are made to order and cannot be returned into normal Bont Cycling stock. If you believe an error has been made with your order, please email <a href="mailto:sales@bontcycling.com">sales@bontcycling.com</a> with your order number along with the information as listed below and a Bont Cycling team member will reply within 2-3 working days.Warranty ClaimAll Bont Cycling shoe purchases are covered by a warranty period of 12 months from date of receipt to the original owner.&#xA0;Purchases ordered from and delivered to Europe are provided with a 24 month warranty as per EU regulations to the original owner only.Click the related article below for information regarding lodging a warranty claim.

Can I return my shoes?

If you receive an incorrect item please contact our team by clicking the red 'speech bubble' in the corner of the page or scroll down to Contact Us. Please include your order number, full name and photos of the item within 7 days of receiving your or

If you receive an incorrect item please contact our team by clicking the red &apos;speech bubble&apos; in the corner of the page or scroll down to Contact Us. Please include your order number, full name and photos of the item within 7 days of receiving your order.&#xA0;Please do not lodge an online return request for an incorrect or faulty item, our team are more than happy to assist you directly.

I recieved an incorrect item what do I do?

All Bont Cycling shoe purchases are covered by a warranty period of 12 months from date of receipt to the original owner.

Purchases ordered from and delivered to Europe are provided with a 24 month warranty as per EU regulations to the original

All Bont Cycling shoe purchases are covered by a warranty period of 12 months from date of receipt to the original owner.Purchases ordered from and delivered to Europe are provided with a 24 month warranty as per EU regulations to the original owner only.The BOA Fit System dials and laces are guaranteed for the lifetime of the product on which they are integrated. Head to <a href="https://www.boafit.com/en-us/support">BOA support</a> for all enquiries related to the BOA Guarantee.Bont Cycling warranty includes defects in materials and workmanship but does not include normal wear and tear, neglect, abuse, misuse or accident-related damage. Items not covered included under the Bont Cycling warranty policy include:<ul><li>Any part of the shoe or spare part that has been involved in a crash.</li><li>Damage due to misuse of a Bont Cycling product including but not limited to; failure to follow heat moulding instructions and damage incurred through overheating and installation of spare parts not supplied or sold by Bont Cycling.</li></ul>Warranty claim All warranty claims should be submitted to the point of purchase as soon as the problem is found. Please be advised only purchases made through the Bont Cycling online store(s) can be processed direct. If your Bont Cycling shoes and/or products were purchased through a retail store, online or physical, please contact the place of purchase and follow their returns policy. If for whatever reason you are unable to contact the place of purchase, please get in touch with your country distributor. A list of Bont Cycling distributors can be found via our&#xA0;<a href="https://www.bontcycling.com/where-to-buy/distributors/index.html">Distributors page</a>. If you purchased your Bont Cycling product from Bont Cycling directly, please email us at <a href="mailto:%20warranty@bontcycling.com">warranty@bontcycling.com</a> with the following information:<ul><li>Proof of purchase.</li><li>Full name, delivery address, contact phone and email, if different from sent email address.</li><li>Background around issue found, how it occurred and when along with any additional information that may assistance our warranty team in processing your claim.</li><li>Clear images of issue found. If possible, please indicate in imagery where issue can be found. This will reduce processing time.</li></ul>Please ensure all requested information is included in your original email to avoid delays. Be advised failure to provide all requested information may result in your claim being rejected. Once received, a representative from Bont Cycling will be in touch within five working days. Approved items for warranty will be replaced or repaired at the discretion of Bont Cycling.ReturnsBont Cycling offer 30-day returns on any full price shoes or parts purchased from our online store at shop.bontcycling.com. Any product being returned or exchanged must be in original condition and show no signs of installation of parts or hardware. Follow the instructions below for a fast and hassle-free return or exchange.&#xA0;Click the related article below for information around how to lodge a return for purchases made through our online store or Bont Cycling direct.

Warranty claim

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Bont Cycling

Everything you need to know about making a return when shopping online at shop.bontcycling.com plus how to lodge a warranty claim on your purchase.

Bont Cycling Returns and Warranty

Return your shoes for refund or exchange, lodge a warranty claim

Returns and Warranty

When will my shoes arrive?

Will I pay VAT or import taxes and duties?

Foreign Transaction Fees

Can you ship as a gift to avoid taxes?

Where do you ship to?

Shipping and Delivery

Shoe size finder

Standard and Wide Difference?

What is Wide and Asian Fit?

Where can I try on shoes?

Trace My Feet

Fit and Sizing

Comparison: Riot 24 and Vaypor 2023

Comparison: Vaypor 2023, Vaypor S, Helix, Vaypor+ Plus

Comparison: Riot and Vaypor Series?

Can I order replacement BOA parts?

Are my shoes built to order?

Innersole Instructions

Can I order Speedplay four-hole sole drilling?

What is anatomical design?

Mid-foot cleat drilling

How fast is the Zero+?

When will you get more Closeout stock?

Are shoes built to order at this online shop?

Can I update the shipping address for my pending order?

How do I cancel my order?

How do I get customer service assistance if I don't have my order number?

What are the shipping expectations for my order?

Do you offer discounts for law enforcement, first responders, or military?

What is the process for returns or exchanges?

How do I cancel an order if I am concerned about delivery times?

How do I ensure I'm ordering the correct size and width for my shoes?

How do I secure the Zero+ for triathlon transition?

My shoes are missing cleats

What is included with my shoes?

Product

How to: Heat mold Bont Cycling shoes

How to: Remove and Install Toe/Heel Bumpers

How to: Clean my Bont Cycling shoes

How to: Repair upper of shoes

How to: install Motion cleat adapter

How to: Replace MTB Sole Guards

My cleat bolts are too long

Can I install two-hole cleats on three-hole sole road shoes?

Cleat and Sole T-Nuts

Why do I have cleat movement?

Heat Molding and Maintenance

What is the difference between Semi and Full Custom?

Do I need full custom shoes?

What is full custom?

What are custom Cobra9 innersoles?

Semi and Full Custom

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General

Can I change my order/size?

Can I cancel or change my order?

Can I add something else to my order?

I recently made a purchase and found a discount code, can I get a refund on the difference?

I ordered from a local store, when will they arrive?

Orders

How long does it take for a custom shoe order to ship, and will I receive tracking information?

What are my options if the product I ordered is out of stock?

What should I do if an item from my order is missing upon delivery?

What should I do if my order is being returned to the warehouse?

Are my innersoles removable?