Shipping and Delivery
Everything you need to know about shipping and delivery when ordering online from Bont Cycling. Find answers to questions about when your shoes will ship, import duties and taxes plus foreign exchange fees.
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Categories
Fit and Sizing
Where to try on Bont Cycling shoes, shoe brand comparison, measuring your feet for online purchases, what is Asian fit and the difference between standard and wide width.
Product
Compare Vaypor S, Helix and Vaypor+ Plus, how fast is the Zero+?, Speedplay four-hole shoes, mid-foot cleat placement plus anatomical design and how to get the most out of your Cobra9 Vaypor Series and Riot Series innersoles.
Heat Molding and Maintenance
How to heat mold Bont Cycling shoes, install new cleat t-nuts, shoe cleaning and general repairs and maintenance.
Returns and Warranty
Return your shoes for refund or exchange, lodge a warranty claim
Semi and Full Custom
Everything you need to know about semi and full custom shoes including MyBonts custom color platform, Speedplay, mid-foot cleat drilling and special requests.
General
Where to find a Bont Cycling dealer, sponsorship and member discounts
Orders
Articles
How long does it take for a custom shoe order to ship, and will I receive tracking information?
Custom shoe orders typically have a lead time of 8-10 weeks, as each pair is made specifically for the customer. Despite the absence of an express production service, we ensure to ship your order as soon as it's ready. You will receive tracking detai
What are my options if the product I ordered is out of stock?
If the product you ordered is out of stock, we can offer alternatives in different colors or models at no additional cost. Should these options not meet your satisfaction, we can also provide a full refund.
What should I do if an item from my order is missing upon delivery?
If you notice that an item is missing from your order upon receiving your shipment, please notify our team. We will investigate and update you at the earliest opportunity. If you have not received a response within a certain timeframe, do send a frie
What should I do if my order is being returned to the warehouse?
If your order is being returned to our warehouse, perhaps due to uncollected delivery or incorrect shipping details, please confirm your shipping address and contact number. Our team will reship the order once it is received back at the warehouse.
Get support
- Contact usSend us an email and include any sizing information relevant to your enuiry. We'll get back to you within a couple of business days.
- Chat with usCan't find what you're looking for or have another question you'd like to ask? Send us a message and we'll do our best to get back to you during business hours.