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Have another question that cannot be answered by our FAQs?. Fill our our Contact Us form. If you have issues using the form, we are also available via email: info@bontcycling.com. We do our best to reply to all customers within 2-3 business days. Ple

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General

When will my shoes arrive?

Will I pay VAT or import taxes and duties?

Foreign Transaction Fees

Can you ship as a gift to avoid taxes?

Where do you ship to?

Shipping and Delivery

Shoe size finder

Standard and Wide Difference?

What is Wide and Asian Fit?

Where can I try on shoes?

Trace My Feet

Fit and Sizing

Comparison: Riot 24 and Vaypor 2023

Comparison: Vaypor 2023, Vaypor S, Helix, Vaypor+ Plus

Comparison: Riot and Vaypor Series?

Can I order replacement BOA parts?

Are my shoes built to order?

Innersole Instructions

Can I order Speedplay four-hole sole drilling?

What is anatomical design?

Mid-foot cleat drilling

How fast is the Zero+?

When will you get more Closeout stock?

Are shoes built to order at this online shop?

Can I update the shipping address for my pending order?

How do I cancel my order?

How do I get customer service assistance if I don't have my order number?

What are the shipping expectations for my order?

Do you offer discounts for law enforcement, first responders, or military?

What is the process for returns or exchanges?

How do I cancel an order if I am concerned about delivery times?

How do I ensure I'm ordering the correct size and width for my shoes?

How do I secure the Zero+ for triathlon transition?

My shoes are missing cleats

What is included with my shoes?

Product

How to: Heat mold Bont Cycling shoes

How to: Remove and Install Toe/Heel Bumpers

How to: Clean my Bont Cycling shoes

How to: Repair upper of shoes

How to: install Motion cleat adapter

How to: Replace MTB Sole Guards

My cleat bolts are too long

Can I install two-hole cleats on three-hole sole road shoes?

Cleat and Sole T-Nuts

Why do I have cleat movement?

Heat Molding and Maintenance

Can I return my shoes?

I recieved an incorrect item what do I do?

Warranty claim

Returns and Warranty

What is the difference between Semi and Full Custom?

Do I need full custom shoes?

What is full custom?

What are custom Cobra9 innersoles?

Semi and Full Custom

I cannot access my account

How do I get sponsored?

Can I get a discount?

Find a dealer near me

I have more questions, can you help?

Become a dealer

Can I change my order/size?

Can I cancel or change my order?

Can I add something else to my order?

I recently made a purchase and found a discount code, can I get a refund on the difference?

I ordered from a local store, when will they arrive?

Orders

How long does it take for a custom shoe order to ship, and will I receive tracking information?

What are my options if the product I ordered is out of stock?

What should I do if an item from my order is missing upon delivery?

What should I do if my order is being returned to the warehouse?

Are my innersoles removable?

I have another questionUpdated 2 months ago