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Have another question that cannot be answered by our FAQs?. Fill our our Contact Us form. If you have issues using the form, we are also available via email: info@bontcycling. We do our best to reply to all customers within 2-3 business days. Please

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General

When will my shoes arrive?

Will I pay VAT or import taxes and duties?

Foreign Transaction Fees

Can you ship as a gift to avoid taxes?

Where do you ship to?

Shipping and Delivery

Shoe size finder

Standard and Wide Difference?

What is Wide and Asian Fit?

Where can I try on shoes?

Trace My Feet

Fit and Sizing

Comparison: Vaypor 2023, Vaypor S, Helix, Vaypor+ Plus

Comparison: Riot and Vaypor Series?

Can I order replacement BOA parts?

Are my shoes built to order?

Innersole Instructions

Can I order Speeplay four-hole sole drilling?

What is anatomical design?

Mid-foot cleat drilling

How fast is the Zero+?

When will you get more Closeout stock?

Product

How to: Heat mold Bont Cycling shoes

How to: Remove and Install Toe/Heel Bumpers

How to: Clean my Bont Cycling shoes

How to: Repair upper of shoes

How to: install Motion cleat adapter

How to: Replace MTB Sole Guards

My cleat bolts are too long

Can I install two-hole cleats on three-hole sole road shoes?

Cleat and Sole T-Nuts

Why do I have cleat movement?

Heat Molding and Maintenance

Can I return my shoes?

I recieved an incorrect item what do I do?

Warranty claim

Returns and Warranty

What is the difference between Semi and Full Custom?

Do I need full custom shoes?

What is full custom?

What are custom Cobra9 innersoles?

Semi and Full Custom

I cannot access my account

How do I get sponsored?

Can I get a discount?

Find a dealer near me

I have more questions, can you help?

Can I change my order/size?

Can I cancel or change my order?

Can I add something else to my order?

I recently made a purchase and found a discount code, can I get a refund on the difference?

I ordered from a local store, when will they arrive?

Orders

I have another questionUpdated 2 months ago