We are unable to guarantee any changes to orders once they have been placed. The best way to get what you're after is to place a new order for the correct model, size or width and then return the incorrect shoes once they arrive. Ensure you familiari
Once your order has been placed, we are unable to guarantee changes to your order. Any orders that have been collected or shipped out cannot be cancelled or modified in anyway. If you believe there has been a mistake with your order, please email
Unfortunately we are unable to add any items to your order once your order has been placed. We recommend going ahead and placing a new order for any items you missed but keep in mind we are unable to refund any shipping costs.
Unfortunately we're unable to provide you with a refund on your previous order but if your order is eligible for return and refund as per our Returns Policy, jump back across to our online store and purchase another pair. When the first order arrives
Unfortunately we are unable to track orders placed through local bike stores or through a country distributor. If you have a question about your shoe order, please contact the store directly.
If the product you ordered is out of stock, we can offer alternatives in different colors or models at no additional cost. Should these options not meet your satisfaction, we can also provide a full refund.
If you notice that an item is missing from your order upon receiving your shipment, please notify our team. We will investigate and update you at the earliest opportunity. If you have not received a response within a certain timeframe, do send a frie
If your order is being returned to our warehouse, perhaps due to uncollected delivery or incorrect shipping details, please confirm your shipping address and contact number. Our team will reship the order once it is received back at the warehouse.
We understand that you may have concerns about delivery times. If you decide to cancel your order, please notify us promptly and we will do our best to cancel it before the order has been processed.
Shipping times are provided on each product page under the "shipping" section. If in doubt, please refer to our detailed shipping information found through our Help Centre.
Please send your order details to our team through our contact form. Additionally, confirmation and tracking emails are sent to the email associated with your account which you can refer to in case you need the order number.
If you need to cancel your order, please contact us as soon as possible. If your order has already been processed and/or shipped we are unfortunately unable to modify or cancel the shipment. Please refer to our Returns information below for informati
Contact our team at the earliest with your request and we will do our best to amend your order. If your order has already been processed and/or shipped we are unfortunately unable to modify or cancel the shipment. Please refer to the Returns section
If you need to return or exchange an item, please head across to our Returns page.
Be advised shoes found in our Closeout section are discontinued models and are no longer in production. If you're unable to find a size and width suitable for your feet, please consider a shoe from our current range, not on sale.
Motion, Riot Buckle, Riot TR+, Riot+ road and Riot MTB+ are available in standard and wide/Asian fit and are generally available for shipping as per our shipping times. Orders shipped to Europe: See current shipping times. Closeout shoes are availabl