We are unable to guarantee any changes to orders once they have been placed. The best way to get what you're after is to place a new order for the correct model, size or width and then return the incorrect shoes once they arrive. Ensure you familiari
Once your order has been placed, we are unable to guarantee changes to your order. Any orders that have been collected or shipped out cannot be cancelled or modified in anyway. If you believe there has been a mistake with your order, please email
Unfortunately we are unable to add any items to your order once your order has been placed. We recommend going ahead and placing a new order for any items you missed but keep in mind we are unable to refund any shipping costs.
Unfortunately we're unable to provide you with a refund on your previous order but if your order is eligible for return and refund as per our Returns Policy, jump back across to our online store and purchase another pair. When the first order arrives
Unfortunately we are unable to track orders placed through local bike stores or through a country distributor. If you have a question about your shoe order, please contact the store directly.
If the product you ordered is out of stock, we can offer alternatives in different colors or models at no additional cost. Should these options not meet your satisfaction, we can also provide a full refund.
If you notice that an item is missing from your order upon receiving your shipment, please notify our team. We will investigate and update you at the earliest opportunity. If you have not received a response within a certain timeframe, do send a frie
If your order is being returned to our warehouse, perhaps due to uncollected delivery or incorrect shipping details, please confirm your shipping address and contact number. Our team will reship the order once it is received back at the warehouse.