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Can I change my order/size?

We are unable to guarantee any changes to orders once they have been placed. The best way to get what you're after is to place a new order for the correct model, size or width and then return the incorrect shoes once they arrive. Ensure you familiari

Can I cancel or change my order?

Once your order has been placed, we are unable to guarantee changes to your order. Any orders that have been collected or shipped out cannot be cancelled or modified in anyway.  If you believe there has been a mistake with your order, please email

Can I add something else to my order?

Unfortunately we are unable to add any items to your order once your order has been placed. We recommend going ahead and placing a new order for any items you missed but keep in mind we are unable to refund any shipping costs.

I recently made a purchase and found a discount code, can I get a refund on the difference?

Unfortunately we're unable to provide you with a refund on your previous order but if your order is eligible for return and refund as per our Returns Policy, jump back across to our online store and purchase another pair. When the first order arrives

I ordered from a local store, when will they arrive?

Unfortunately we are unable to track orders placed through local bike stores or through a country distributor. If you have a question about your shoe order, please contact the store directly.