When will my shoes arrive?
SHIPPING UPDATE 6/12/22: Be advised we are unable to guarantee any orders placed from today (6/12/22) will arrive before Christmas. If you are intending to purchase a gift, get in touch with the team at [email protected] and we can see what is possible.
Bont Cycling prioritise FedEx for all global shipping however, local carrier services may be used where appropriate. Tracking is made available on all shoe orders and is generally received within 7-10 business days from time of order. Delivery times vary depending on country and exact location however, Bont Cycling online orders normally take anywhere from 10-14 business days to be delivered once tracking is made available.
Motion, Riot, Riot+ Road and Riot+ MTB: Tracking is generally received within 2-4 business days from time of order.
Vaypor S, Vaypor G, Vaypor+, Vaypor T, Zero+, Zero+ T, Helix and Crono MK2: Tracking is generally received within 5-7 business days from time of order. (Excluding built to order models).
Small parts orders shipped via local services may take up to 12-17 business days to arrive. Please be advised we are experiencing delays in deliveries due to the limited number of flights available for courier services due to the impact of COVID-19. This can also mean orders are sent via multiple transit locations in addition to sitting in certain ports for multiple days as it awaits the next available courier flight.
Once your order has been placed, we are unable to guarantee changes to your order. Any orders that have been collected or shipped out cannot be cancelled or modified in anyway. If you believe there has been a mistake with your order, please email [email protected] as soon as possible and our team will do their best to make these adjustments.
Bont Cycling ships orders from the nearest location to ensure orders arrive as quickly as possible. Bont Cycling ships orders from the following locations.
- Europe orders ship from The Netherlands. Be advised orders to Europe may need to be transferred from our factory to The Netherlands prior to shipping to the final destination. Please allow an additional 1-2 weeks for delivery on top of normal shipping times.
- Australia and New Zealand orders ship from Australia (Sydney) and China.
- United States orders ship from our US warehouse (Milpitas) and China.
- Apparel and innersole orders are usually fulfilled from Australia.
- Rest of the world and sale items may ship from any warehouse location.
Return centres are available in The Netherlands, United States and Australia. The most appropriate returns centre details are provided with every order confirmation email.
Shipping cost is calculated at checked based on location.
Be advised, we cannot ship shoes via Canada Post.
Bont Cycling makes every effort to ensure your order is shipped and delivered to your address as quickly as possible by covering the cost of regular duties, customs taxes and import taxes and/or charges.