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Bont Cycling

All Bont Cycling orders are shipped using a trackable service with tracking provided when the order has been fulfilled.If you have not received a tracking number, it means we have not shipped your order.Dispatch may take longer during sale periods due to high order volumes. As soon as your order leaves the warehouse you will get an email with the tracking information.Refer to our <a href="https://help.bontcycling.com/en-US/163558-983e88b477d14bcebcf55fbd0585b982">Black Friday shipping information</a> for updated shipping times.If you require additional information or assistance with your order, please get in touch with our team <a href="http://Dispatch may take longer during sale periods due to high order volumes. As soon as your order leaves the warehouse you will get an email with the tracking information.">here</a>.

All Bont Cycling orders are shipped using a trackable service with tracking provided when the order has been fulfilled. If you have not received a tracking number, it means we have not shipped your order. Dispatch may take longer during sale periods

I haven't received a tracking number

BLACK FRIDAY 2024

When does the sale start?

When will my shoes arrive? BFCM

What's on sale?

Can I get a refund or exchange if they don't fit?

What is the Black Friday discount?

How do I apply the BFCM discount?

I'm a first time Bont Pilot, what size do I need?

I made 2 orders, can they ship together?

I am buying a Christmas Present, will they be able to exchange if the size is incorrect?

Will there be shipping delays?

Do you offer expedited shipping during the sale?

My coupon/discount code won't work

Can I pickup my order in store?

What payment methods do you accept?

How do I contact customer support if I need assistance?

Can I change my order after it’s been placed?

When will my shoes arrive?

Will I pay VAT or import taxes and duties?

Foreign Transaction Fees

Can you ship as a gift to avoid taxes?

Where do you ship to?

Do you offer free UK shipping?

Do you offer free USA and Canada shipping?

Do you offer free EU shipping?

Do you offer free shipping top Australia?

Shipping and Delivery

Shoe size finder

Standard and Wide Difference?

What is Wide and Asian Fit?

Where can I try on shoes?

Trace My Feet

Fit and Sizing

Comparison: Riot 24 and Vaypor 2023

Comparison: Vaypor SL, Vaypor 2023, Vaypor S, Helix, Vaypor+ Plus

Comparison: Riot and Vaypor Series?

Can I order replacement BOA parts?

Are my shoes built to order?

Innersole Instructions

Can I order Speedplay four-hole sole drilling?

What is anatomical design?

Mid-foot cleat drilling

How fast is the Zero+?

When will you get more Closeout stock?

Are shoes built to order at this online shop?

Can I update the shipping address for my pending order?

How do I cancel my order?

How do I get customer service assistance if I don't have my order number?

What are the shipping expectations for my order?

Do you offer discounts for law enforcement, first responders, or military?

What is the process for returns or exchanges?

How do I cancel an order if I am concerned about delivery times?

How do I ensure I'm ordering the correct size and width for my shoes?

How do I secure the Zero+ for triathlon transition?

My shoes are missing cleats

What is included with my shoes?

Are my innersoles removable?

Product

How to: Heat mold Bont Cycling shoes

How to: Remove and Install Toe/Heel Bumpers

How to: Clean my Bont Cycling shoes

How to: Repair upper of shoes

How to: install Motion cleat adapter

How to: Replace MTB Sole Guards

My cleat bolts are too long

Can I install two-hole cleats on three-hole sole road shoes?

Cleat and Sole T-Nuts

Why do I have cleat movement?

Heat Molding and Maintenance

Can I return my shoes?

I recieved an incorrect item what do I do?

Warranty claim

Returns and Warranty

What is the difference between Semi and Full Custom?

Do I need full custom shoes?

What is full custom?

What are custom Cobra9 innersoles?

How long does it take for a custom shoe order to ship, and will I receive tracking information?

Semi and Full Custom

I cannot access my account

How do I get sponsored?

Can I get a discount?

Find a dealer near me

I have another question

I have more questions, can you help?

Become a dealer

General

Can I change my order/size?

Can I cancel or change my order?

Can I add something else to my order?

I recently made a purchase and found a discount code, can I get a refund on the difference?

I haven't received a tracking numberUpdated 14 days ago