Can't find what you're looking for or have another question you'd like to ask? Send us a message and we'll do our best to get back to you during business hours.

Send us an email and include any sizing information relevant to your enuiry. We'll get back to you within a couple of business days.

Help Center Home

Online Store

Bont Cycling

<p>Head across to&#xA0;<a href="https://account.bontcycling.com/" id="isPasted">https://account.bontcycling.com/</a>&#xA0;to access your most recent orders.</p>

Head across to https://account.bontcycling.com/ to access your most recent orders.

I cannot access my account

General

When will my shoes arrive?

Will I pay VAT or import taxes and duties?

Foreign Transaction Fees

Can you ship as a gift to avoid taxes?

Where do you ship to?

Do you offer free UK shipping?

Do you offer free USA and Canada shipping?

Do you offer free shipping top Australia?

Do you offer free EU shipping?

Shipping and Delivery

Shoe size finder

Standard and Wide Difference?

What is Wide and Asian Fit?

Where can I try on shoes?

Trace My Feet

How do I ensure I'm ordering the correct size and width for my shoes?

Fit and Sizing

Comparison: Riot 24 and Riot+

Comparison: Riot 24 and Vaypor 2023

Comparison: Vaypor SL, Vaypor 2023, Vaypor S, Helix, Vaypor+ Plus

Comparison: Riot and Vaypor Series?

Can I order replacement BOA parts?

Are my shoes built to order?

Innersole Instructions

Can I order Speedplay four-hole sole drilling?

What is anatomical design?

Mid-foot cleat drilling

How fast is the Zero+?

What is included with my shoes?

My shoes are missing cleats

Are my innersoles removable?

How do I secure the Zero+ for triathlon transition?

Product

How to: Heat mold Bont Cycling shoes

How to: Remove and Install Toe/Heel Bumpers

How to: Clean my Bont Cycling shoes

How to: Repair upper of shoes

How to: install Motion cleat adapter

How to: Replace MTB Sole Guards

How to: Install Riot G Cleat Blocks

My cleat bolts are too long

Can I install two-hole cleats on three-hole sole road shoes?

Cleat and Sole T-Nuts

Why do I have cleat movement?

Heat Molding and Maintenance

Warranty claim

Can I return my shoes?

I recieved an incorrect item what do I do?

Returns and Warranty

What is the difference between Semi and Full Custom?

Do I need full custom shoes?

What is full custom?

What are custom Cobra9 innersoles?

How long does it take for a custom shoe order to ship, and will I receive tracking information?

Semi and Full Custom

Become a dealer

How do I get sponsored?

Can I get a discount?

Bont Cycling Industry Purchase Program

Do you offer discounts for law enforcement, first responders, or military?

Find a dealer near me

I have another question

I have more questions, can you help?

Can I change my order/size?

Can I cancel or change my order?

Can I add something else to my order?

I recently made a purchase and found a discount code, can I get a refund on the difference?

I ordered from a local store, when will they arrive?

What are my options if the product I ordered is out of stock?

What should I do if an item from my order is missing upon delivery?

What should I do if my order is being returned to the warehouse?

How do I cancel an order if I am concerned about delivery times?

What are the shipping expectations for my order?

How do I get customer service assistance if I don't have my order number?

How do I cancel my order?

Can I update the shipping address for my pending order?

What is the process for returns or exchanges?

When will you get more Closeout stock?

Are shoes built to order at this online shop?

Orders

I cannot access my accountUpdated 2 years ago