Can't find what you're looking for or have another question you'd like to ask? Send us a message and we'll do our best to get back to you during business hours.

Send us an email and include any sizing information relevant to your enuiry. We'll get back to you within a couple of business days.

Help Center Home

Online Store

Bont Cycling

We offer free shipping for orders over $170 to the United States and Canada.Orders shipped to the USA and Canada include duties and taxes.Get our latest shipping information here: <a href="https://shop.bontcycling.com/pages/shipping" id="isPasted">https://shop.bontcycling.com/pages/shipping</a>

We offer free shipping for orders over $170 to the United States and Canada. Orders shipped to the USA and Canada include duties and taxes. Get our latest shipping information here: https://shop.bontcycling.com/pages/shipping

Do you offer free USA and Canada shipping?

Shipping and Delivery

When will my shoes arrive?

Will I pay VAT or import taxes and duties?

Foreign Transaction Fees

Can you ship as a gift to avoid taxes?

Where do you ship to?

Do you offer free UK shipping?

Do you offer free EU shipping?

Do you offer free shipping top Australia?

Shoe size finder

Standard and Wide Difference?

What is Wide and Asian Fit?

Where can I try on shoes?

Trace My Feet

Fit and Sizing

Comparison: Riot 24 and Vaypor 2023

Comparison: Vaypor SL, Vaypor 2023, Vaypor S, Helix, Vaypor+ Plus

Comparison: Riot and Vaypor Series?

Can I order replacement BOA parts?

Are my shoes built to order?

Innersole Instructions

Can I order Speedplay four-hole sole drilling?

What is anatomical design?

Mid-foot cleat drilling

How fast is the Zero+?

When will you get more Closeout stock?

Are shoes built to order at this online shop?

Can I update the shipping address for my pending order?

How do I cancel my order?

How do I get customer service assistance if I don't have my order number?

What are the shipping expectations for my order?

Do you offer discounts for law enforcement, first responders, or military?

What is the process for returns or exchanges?

How do I cancel an order if I am concerned about delivery times?

How do I ensure I'm ordering the correct size and width for my shoes?

How do I secure the Zero+ for triathlon transition?

My shoes are missing cleats

What is included with my shoes?

Are my innersoles removable?

Product

How to: Heat mold Bont Cycling shoes

How to: Remove and Install Toe/Heel Bumpers

How to: Clean my Bont Cycling shoes

How to: Repair upper of shoes

How to: install Motion cleat adapter

How to: Replace MTB Sole Guards

My cleat bolts are too long

Can I install two-hole cleats on three-hole sole road shoes?

Cleat and Sole T-Nuts

Why do I have cleat movement?

Heat Molding and Maintenance

Can I return my shoes?

I recieved an incorrect item what do I do?

Warranty claim

Returns and Warranty

What is the difference between Semi and Full Custom?

Do I need full custom shoes?

What is full custom?

What are custom Cobra9 innersoles?

How long does it take for a custom shoe order to ship, and will I receive tracking information?

Semi and Full Custom

I cannot access my account

How do I get sponsored?

Can I get a discount?

Find a dealer near me

I have another question

I have more questions, can you help?

Become a dealer

General

Can I change my order/size?

Can I cancel or change my order?

Can I add something else to my order?

I recently made a purchase and found a discount code, can I get a refund on the difference?

Do you offer free USA and Canada shipping?Updated 3 months ago