When does the sale start?
Our Black Friday / Cyber Monday sale starts on Thursday, 21 November at 6am AEST and runs until midnight (Australia Eastern Standard Time) / GMT+10) Saturday, 7 December.
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BLACK FRIDAY 2024
Everything you need to know about our 2024 Black Friday AND Cyber Monday sale.
When will my shoes arrive? BFCM
CANADA SHIPPING: Please allow additional time for your order to be shipped due to ongoing Canada Post strikes. RIOT 24: Expect up 2-3 weeks for tracking to be received once your order is placed. RIOT G: Expect up 2-3 weeks for tracking to be received
What's on sale?
All items are marked clearly on the product page and will display with MSRP/RRP and sale price. Discount codes and coupons won't be active during the sale period.
Can I get a refund or exchange if they don't fit?
Purchases made through our website can be returned for refund or exchange as per our Returns Policy, which you should familiarise yourself with prior to making a purchase. To keep things simple, if you're buying a pair of shoes from the "Closeout" se
What is the Black Friday discount?
All available sale items are clearly marked with discounts applied. Head to our Online Store to browse the full collection.
How do I apply the BFCM discount?
We've made it easier for you with all discounts shown on each product page. We won't be changing the discounts during the sale period so what you see is what you'll get!
I'm a first time Bont Pilot, what size do I need?
The best thing to do during the Black Friday sale period is to make a selection based on the information provided on our sizing page. Please expect up to 3-5 business days for any replies regarding sizing recommendations. Here's a tip for new-comers:
I made 2 orders, can they ship together?
Unfortunately it's not always possible to ship multiple orders together. Please also keep in mind our team gets pretty busy during the Black Friday sale period which means we are unable to guarantee combined orders or refund shipping charges as all o
I am buying a Christmas Present, will they be able to exchange if the size is incorrect?
Totally! All eligible Black Friday orders will have an extended returns period of 60 days AFTER your order is received to allow for exchanges/refunds if sizing is incorrect. With all orders placed during this time, please familiarise yourself with ou
Will there be shipping delays?
Due to the large amount of orders we receive during the Black Friday sale period, we expect some delays on all orders. We recommend referencing our Shipping page. A reminder that once your order has been shipped, further delays may apply depending on
Do you offer expedited shipping during the sale?
Sadly, we cannot expedite any orders placed during this period. Bont Cycling orders ship using FedEx, DHL, UPS, DPD, Post NL, USPS and Australia Post however, other local carrier services may be used where appropriate. All orders will be shipped as q
My coupon/discount code won't work
That's correct. We've switched off all coupon and discount codes during the Black Friday sale period. Don't fret, you'll be able to use it again once the sale is finished.
Can I pickup my order in store?
All online orders are shipped from our warehouses which means that unfortunately we do not offer a pick up service. Head to our Shipping page for more information regarding our warehouse locations and shipping times.
What payment methods do you accept?
All available payment methods are displayed at checkout. We use Shopify to power our online store and the checkout is fully secure. Payment methods include Shop Pay, PayPal, GPay along with all major credit cards. Full details can be found in checkou
How do I contact customer support if I need assistance?
Click the red speech bubble or Contact Us and our team will reply as quickly as possible. A friendly reminder that we're a small customer service team (just two of us!) at Bont Cycling and so you can expect that it'll take us a little longer than usu
I haven't received a tracking number
All Bont Cycling orders are shipped using a trackable service with tracking provided when the order has been fulfilled. If you have not received a tracking number, it means we have not shipped your order. Dispatch may take longer during sale periods
Can I change my order after it’s been placed?
The short answer is, maybe!. Black Friday is a busy period for our small team and so changes to any orders may not be possible, depending on communication delays across each warehouse (China, Australia, Netherlands, United States and United Kingdom).