When will my shoes arrive?
Bont Cycling prioritise FedEx for all global shipping however, local carrier services may be used where appropriate. Tracking is made available on all shoe orders and is generally received within 7-10 business days from time of order. Delivery times vary depending on country and exact location however, Bont Cycling online orders normally take anywhere from 10-14 business days to be delivered once tracking is made available.
Small parts orders shipped via local services may take up to 12-17 business days to arrive. Please be advised we are experiencing delays in deliveries due to the limited number of flights available for courier services due to the impact of COVID-19. This can also mean orders are sent via multiple transit locations in addition to sitting in certain ports for multiple days as it awaits the next available courier flight.
Once shipped, orders cannot be expedited nor can enquiries be made regarding updates to estimated arrival times.
Bont Cycling ships orders from the nearest location to ensure orders arrive as quickly as possible. Bont Cycling ships orders from the following locations.
- Europe orders ship from The Netherlands and our factory in China.
- United States orders ship from our US warehouse and our factory in China.
- Australia and New Zealand orders ship from Australia and our factory in China.
- Rest of the world orders ship from our factory in China.
Return centres are available in The Netherlands, United States, Australia and China. The most appropriate returns centre details are provided with every order confirmation email.
Shipping cost is calculated at checked based on location.
Be advised, we cannot ship shoes via Canada Post.
Bont Cycling makes every effort to ensure your order is shipped and delivered to your address as quickly as possible by covering the cost of regular duties, customs taxes and import taxes and/or charges.